Starting the Process
The process of finding a business that services your type of appliance can present a slight challenge, especially if you are outside of a city or are unsure of what specific appliance you need serviced. Fortunately, nearly all appliances have a manual with the brand and style of your appliance.
If you didn't keep the manual, the appliance itself should have the brand logo and a serial number on it that a simple internet search can discover. Knowing this information can help speed up the appliance repair process as well as help the repairmen know what to expect when he arrives at your home.
Requesting your Service Call
After you have determined what type of appliance you have, the first step towards fixing your appliance is contacting the manufacture or a trusted appliance repair business. In order to determine whom you should call, you need to assess whether or not the appliance's warranty is still active.
If you have an active warranty, you should contact the manufacturer first as they can help reduce or completely cover the cost of the repair. The manufacturer would then dispatch the appliance repair to a preferred servicer. If your appliance's warranty has expired, you can contact your preferred service business immediately.
Meeting the Repairman
Typically, the contacted servicing business should be able to send out a service technician within a few days after your call. Knowing what type of appliance you have can help speed up this process by letting the technician know what types of parts or tools he would need to bring to your home.
If possible, try to provide the technician as much information as possible by giving the appliance's make, model number, and serial number so that the technician arrives prepared to fix your appliance.
Waiting for Parts
In the case that you were unable to provide the appliance's information or you did supply the information but the servicer didn't have the required parts on hand, the repair service might need to order a part for your appliance.
Typically, a part can be ordered and received within two business days, so the wait for your part won't be that long.
The last step in the appliance repair process is the actual appointment itself. Most servicing businesses place a confirmation call the day before the scheduled appointment and provide a small window of time in which they will arrive at your home.
To keep this process going as smoothly as possible, make sure that someone is at your home and understands the appliance's issues. During the repair process, your technician should evaluate the appliance, explain what he or she believes is the problem, and then explain how to fix it. Once the repair is complete, the technician will review the repair with you.